Effects of sustainability and logistic value in the relationship between ocean shipping companies

Abstract

The aim of this study was to analyze how sustainability (economic, social, and environmental), based on the triple bottom line framework, influences on service quality, logistic value, and satisfaction between companies in the maritime sector. A theoretical model that is contrasted with the information provided by 50 company managers (freight forwarders, importers, and exporters) from Panama was proposed. The data is analyzed using partial least squares regression, which confirms the multidimensionality of sustainability and logistic value. The results also verify that the perceptions of customers about initiatives of their suppliers, based on this framework, can lead to an increase in customer satisfaction through service quality and value. The findings demonstrate the advantages to carry out such initiatives, and thus their global reach.