Measuring the Success of the Ngawi District Government Web site Using the Delone and Mclean Model

Abstract

The purpose of this study is to determine the Web site's success in providing public information for the Ngawi Regency Local Government. The Delone and Mclean approach is used to evaluate a Web site as an information system. The study employs a quantitative methodology. The data were gathered by the distribution of questionnaires to 100 respondents. Structural equation modeling (SEM) and Smart PLS 3.0 partial least squares (PLSs) software were used to analyze the data. The findings indicated that all indicators were deemed genuine, and the variables had a high degree of reliability—information quality has an effect on Web site-user happiness. Meanwhile, service quality has a favorable influence on Web site users’ use and satisfaction. Meanwhile, the quality of the system has minimal influence on its usability or user satisfaction.