AMS: A knowledge-based approach to tasks representation, organization and coordination

Abstract

Applying Artificial Intelligence (AI) to the study of Office Information Systems (OIS) remains a challenging area. In this paper, we will present a Knowledge Based approach to modelling office activities. We will focus both on the declarative representation of the office concepts and their relationships, and on the organization of office knowledge in abstract packets, at different levels of generalization. This organization will allow abstract knowledge to be reusable in different situations, and to process and construct concrete structures at different levels. The control structure that should model the behavior of office workers is also discussed.