Managing Process Customisation for the Capital Goods Sector: An Application Case Study

Abstract

The capital goods sector is characterised by a limited number of large orders with a high degree of customisation. This means neither products nor processes are standardised, making it difficult to accurately determine delivery times, often resulting in non-fulfilment. This paper describes a conceptual model used in a methodology for defining a reliable production system regarding both delivery times and cost, enabling companies to reach achievable commitments with customers and improve their responsiveness to major changes in demand. This model is based on defining and scheduling generic assembly processes that can be customised for each particular order. The description of the conceptual model is illustrated by an application case study at a hydraulic presses manufacturer.