The impact of enhancing a performance measurement system on the Israeli police

Abstract

The Performance Measurement System (PMS) explored in the study was implemented by public police forces, using advanced Business Intelligence (BI) technologies. The study examines the impact of enhancing that PMS, through analysis of metric results over an 8-year period that covered a transition between two major system versions. The analysis results indeed show a significant impact of transitioning to the new PMS in most (75 %) performance metrics. A noticeable impact of the transition is the temporary performance decline, followed by some improvement that can be attributed in part to the redefinition of some metrics. Further, the results confirmed the preliminary assumptions that the improvement in the measured performance is positively and significantly associated with human-resource allocation; however, with some mediation effects of the crime category and the organization unit.