Aspects of Citizen-Public Seruices Relationships: The Case of Greece

Abstract

A number of governments, falling along a range of political persuasions, are pursuing service quality initiatives. A focus on service quality is part of the general direction of public sector management reform. Quality policies are responsive to economic progress and social needs Although service quality is affected by many things, citizen-public service relationships arc fundamental. The social need for a modernized Greek public administration has been posed many times. Public policies seeking to reform public administration in Greece have been designed with a particular emphasis on the complex policy space of the relationships between state services and the citizens. Using the New Public Management as a theoretical framework, this paper examines critically how these relationships have been organized, Methodologically, the paper is based on the content anal) sis of relevant official reports, documents and administrative archives. The paper reveals that the discussion of this reform, the measures adopted and the reforms themselves are often recycled.