Providing training in GSD by using a virtual environment

Abstract

In Global Software Development (GSD) the human factor is one of the main assets for the companies. Their efficiency in communication and collaboration, as well as their knowledge of the processes applied in GSD, can lead the companies to be more competitive. Participants require knowing the customs and culture of other participants. Moreover they need to improve their social and interpersonal competencies such as: negotiation, teamwork, conflict resolution, time management, leadership, and communication skills using a common language. In this paper we present a simulation-based approach for training GSD with which users can train by interacting with Virtual Agents which play a role in the development process. These Virtual Agents textually interact with users by means of a chat by simulating being people with different personalities, experiences, skills and culture. The lessons learned in a feasibility study carried out with a group of practitioners and PhD students are also analyzed in this paper. © 2012 Springer-Verlag.