Empirical research on product quality management based on PEM

Abstract

Performance excellence model(PEM) is not only used to review the quality management award, but also used for the performance of self evaluation, and make the organization achieve a great leap which is excellent. The paper introduces the basic principle and the framework of PEM. This article takes PEM into a water pump factory as an example, and analyzes six systems' construction process and implementation method. The six systems include corporate culture system, strategic management system, customer and market management system, the management system, process management system, performance measurement, analysis and improvement system. It sums up of the pump enterprise's achievements, existing problems and the matters needing attention. The example shows that bring in PEM is not only an effective method to improve the level of product quality management, but also the small manufacturing enterprise' striving direction, which is sustainable development and the pursuit of excellence.