Learning of Web Quality Evaluation: A Case Study of Malaysia National Museum Web Site Using WebQEM Approach

Abstract

The World Wide Web offers museums the possibility to disseminate information about their collections publically so they may attract people to come and visit the actual museum. In attributing communicative and interactive functions to a museum's Web site, it is especially important to keep in mind the users and their needs for easy interaction. Sometimes, many museums' Web sites exclude this matter or consider it in a weakly manner. The attractiveness of these virtual museums depends on many issues, especially their quality, as it is such a complex solution. In this paper, we present a quantitative quality evaluation on Malaysia's national museum (Museum Negara) Web site by utilizing the Web site quality evaluation method (QEM). This is conducted to (1) assess and highlight the main quality issues that can arise within this Web site domain and (2) demonstrate the application of QEM methodology using a practical example. Surveying and measuring such quality criteria can improve the quality of Web products based on the existing level of quality at hand, as well as fulfi lling the needs of specifi c users that may contribute to various industries and learning process.