Success for supervisors depends on how they communicate with the staff to get work done. Problems often arise when they treat communication as a one-way street, giving orders and expecting others to follow blindly.
CITATION STYLE
Skinner, O. C. (1984). Mastering the art of persuasion. Medical Laboratory Observer, 16(4), 47–50. https://doi.org/10.1007/978-3-319-21260-9_11
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