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Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaurant Staff

  • Nonaka T
  • Kaihara T
  • Fujii N
  • et al.
Springer Japan, (2016), 23-36
DOI: 10.1007/978-4-431-55861-3_2
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Abstract

This study analyzed employee satisfaction in the food service industry by looking at the results of a questionnaire delivered to the restaurant staff. Question items were divided into seven question categories: work environment, work efficiency and service quality,...

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APA

Nonaka, T., Kaihara, T., Fujii, N., Yu, F., Shimmura, T., Hisano, Y., & Asakawa, T. (2016). Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaurant Staff. In Serviceology for Designing the Future (pp. 23–36). Springer Japan. https://doi.org/10.1007/978-4-431-55861-3_2

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