Product-service systems design using stakeholders' information

Abstract

Product-Service System (PSS) provides added value to customers through integrated product and service offerings. Currently, the development of PSS solutions is ad hoc and the roles and involvement of stakeholders at the various stages of PSS development have not yet been fully defined. In this paper, we propose a PSS-Design framework and illustrate the involvement of the customer and suppliers along with manufacturers to develop functional and sustained conceptual PSS solutions. An industrial laser system case study is used to explain the stakeholders' involvement and proposed techniques. The rigorous definition of the involvement of stakeholders fosters co-production and the definition of roles helps to depict how co-creation could occur-this would lead to the development of effective PSS solutions. © Springer-Verlag London 2013.