Public transport quality, safety, and perceived accessibility

101Citations
Citations of this article
412Readers
Mendeley users who have this article in their library.

Abstract

Service quality in public transport is proposed as a key determinant of perceived accessibility, the ease to live the life one wants with the help of the transport system, as low service quality may be a barrier for use, decreasing the ease to participate in daily activities. The first aim was to validate the direct relationship between public transport quality and perceived accessibility. Secondly, we analyzed the mediating role of safety perceptions to better explain the link between service quality and perceived accessibility. Public transport travelers (n = 4944) from five northern European cities were surveyed. Results from PLS-SEM modeling show that service quality has a significant and direct relationship with perceived accessibility, especially regarding functionality. An indirect relationship through travel safety perceptions was also observed, highlighting information and comfort as main drivers. High car use, low public transport use, increasing age, and being a woman were also associated with greater perceived accessibility. City comparisons yielded a number of significant differences. Our results contribute to the research literature by highlighting the importance of service quality in public transport for perceptions of accessibility in daily travel. In particular, we argue that functionality is the core attribute to focus on, and that attributes related to travel safety perceptions should be carefully considered when planning for sustainable transport.

References Powered by Scopus

Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives

78777Citations
N/AReaders
Get full text

A new criterion for assessing discriminant validity in variance-based structural equation modeling

20683Citations
N/AReaders
Get full text

Using PLS path modeling in new technology research: Updated guidelines

4585Citations
N/AReaders
Get full text

Cited by Powered by Scopus

Determinants and effects of perceived walkability: a literature review, conceptual model and research agenda

71Citations
N/AReaders
Get full text

Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making

57Citations
N/AReaders
Get full text

Smartphone-based services, perceived accessibility, and transport inequity during the COVID-19 pandemic: A cross-lagged panel study

41Citations
N/AReaders
Get full text

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Cite

CITATION STYLE

APA

Friman, M., Lättman, K., & Olsson, L. E. (2020). Public transport quality, safety, and perceived accessibility. Sustainability (Switzerland), 12(9). https://doi.org/10.3390/SU12093563

Readers' Seniority

Tooltip

PhD / Post grad / Masters / Doc 74

58%

Lecturer / Post doc 27

21%

Researcher 20

16%

Professor / Associate Prof. 7

5%

Readers' Discipline

Tooltip

Engineering 59

50%

Business, Management and Accounting 26

22%

Social Sciences 25

21%

Environmental Science 8

7%

Article Metrics

Tooltip
Social Media
Shares, Likes & Comments: 13

Save time finding and organizing research with Mendeley

Sign up for free