Impact of E-leadership on organizational citizenship behaviour of faculty members in higher education: information and communication technology as a mediator

Abstract

Several leadership studies have linked e-leadership behaviours to individual, team, and organizational outcomes, but the magnitude of the link across settings and levels of analysis is still unclear. This association may be affected by various causes and mechanisms. Therefore, additional research is needed to determine how e-leadership behaviours are more effective. This study explored how e-leadership affects faculty members’ organizational citizenship behaviour (OCB). Information and communication technology (ICT) was proposed as a developmental mechanism to mediate the link between e-leadership and OCB. This study used quantitative methods. Researchers obtain data using basic random sampling. Google Forms were used to distribute the questionnaires. The proposed model was evaluated with 355 respondents from 11 Palestinian universities. This study employed the structural equation model partial least squares (SEM-PLS) technique utilizing SmartPLS 4 software. This study used validity, reliability, and hypothesis tests. This study has one second-order construct and all reflective variables. Thus, the three latent variables affect the indicators. The results showed that e-leadership is linked to high faculty OCB and that ICT usage mediates this relationship. Additionally, this study examined the theoretical and practical consequences, limitations, and future research areas and suggestions.