From inter-organizational to inter-departmental collaboration - Using multiple process levels

Abstract

Business process modeling has gained fundamental importance for describing the collaboration in and between enterprises. However, the lack of standardization and range of levels of detail used in corporate practice pose practical challenges. This is particularly true in transformations like outsourcing or mergers and acquisitions, where a high degree of flexibility is required from both organization structures and information and communication technology (ICT). Rather than suggesting a process modeling standard to fit all purposes, this paper presents three complementary and reality-checked levels of process design tailored at different audiences and serving corresponding modeling purposes in transformation projects. © Springer-Verlag Berlin Heidelberg 2006.