User Assessment of Quality Service of Trans Jateng Bus Stops, in Sub-Urban Corridor (Ungaran-Bawen)

Abstract

This paper focuses on the provision of bus stop facilities provided by the Trans Jateng, a BRT-claimed bus system provided by Central Java Province that connecting southern periphery of Metropolitan Semarang to the urban core. One of their functions is to increase public interest in using public transportation in their daily transportation among the city center to the periphery vice versa. The study aim is to assess the quality of service of the bus stop in the sub-urban corridor from Ungaran to Bawen based on the user opinion and perception, which are analyzed by using 5-rating Likert scale gathered from interviews conducted by using questionnaires. There are three variables used in this study: location, physic, and service level. The result reveals the service quality of the bus stops is 2.94 so it tends to be quite good with the value of the three variables are 3.29 (good enough), 2.52 (not good) and 3.01 (good enough) respectively. They turn out input and provide suggestions to improve the bus stop services in their physical aspect as well as their location. The improvement is expected could increase public preferences on public transportation utilization, especially in their travel between city center to the periphery vice versa. The shifting private to public transportation is needed to reduce vehicle emissions that could support a more sustainable development in Semarang Metropolitan Development.