Knowledge intensive business processes are a category of business processes that rely on experience and expert judgment. Automating such processes is a challenge for most enterprises. This chapter introduces the characteristics of such processes, provides some examples and describes the architecture for implementing a system that caters to knowledge intensive business processes.
CITATION STYLE
Bhat, J. M., Pooloth, K., Moorthy, M., Sindhgatta, R., & Thonse, S. (2007). Use of Ontology for Automating Knowledge Intensive Business Processes. In Ontologies (pp. 435–459). Springer US. https://doi.org/10.1007/978-0-387-37022-4_15
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