Product service supply-chain design

Abstract

The service industry has become an engine of regional and global economic development, and the employment and revenue of the service industry are increasing dramatically in recent years. This chapter discusses product-service supply chain (PSSC) design by outlining the PSSC implications and focusing on the crucial elements of PSSC design. Viewing the subject from the perspective of manufacturers, several presentations are used in practice, such as the supply chain for after-sales service; maintenance, repair, and operations; and product-service systems providing. It first explains what is the PSSC and then moves on to the prominent features and the structure of the PSSC. In a general sense, PSSC design is designed toward the value of all supply chain members by configuring the service resource reasonably. From the viewpoint of supply chain design, five elements are elaborated in this chapter, which include the PSSC strategy, service facility location, outsourced service supplier selection, service network configuration, and process design for PSSC. The approaches for the PSSC design are reviewed, suggested, and elaborated.