Intention to use and satisfaction of e-learning for training in the corporate context

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Abstract

Together, the fields of education and information technology have identified the need for an online solution to training. The introduction of e-learning has optimised the learning process, allowing organisations to realise the many advantages that e-learning offers. The importance of user involvement in the success of e-learning makes it imperative that the forces driving intention to use e-learning and satisfaction thereof be determined. The purpose of this paper is to investigate the relationships between the metrics influencing intention to use and the satisfaction of using e-learning in companies. The results of a survey distributed amongst a South African software development company's customer base revealed that the 94 respondents have positive enjoyment and self-efficacy levels, and low computer anxiety levels. Correlation analysis revealed significant relationships between enjoyment and self-efficacy and between enjoyment and satisfaction. Companies should therefore ensure that users enjoy using e-learning as it can directly influence satisfaction and self-efficacy.

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Esterhuyse, M., Scholtz, B., & Venter, D. (2016). Intention to use and satisfaction of e-learning for training in the corporate context. Interdisciplinary Journal of Information, Knowledge, and Management, 11, 347–365. https://doi.org/10.28945/3610

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