An impact and cost-benefit analysis of an employee assistance programme at a South African bank

Abstract

South African Employee Assistance Programme (EAP) practitioners often lack evidence on the impact and cost benefit of EAPs. Research was undertaken through means of an impact and cost-benefit study in a South African banking institution. The aim of the study was to evaluate the impact of Employee Assistance Programme (EAP) intervention on several work performance indicators of formally referred employees and to determine the cost benefit of these. The main findings were that the EAP had a positive impact on the work performance of formally referred EAP clients, and that there was a cost benefit for the organisation.