Review of information systems with technological development for tourism planning with an emphasis on host communities

Abstract

Tourism planning focuses on the traction of tourists to generate economic growth; today, it is also necessary to understand how host communities are affected by this activity, since negative impacts have been evidenced by displacement, deculturization, affectation to their dignity, among others, in contravention of the main objectives of tourism. It has been observed that this planning has not been accompanied, to date, by technological developments that facilitate the analysis of data, causing a large amount of information to be lost. A documentary review was carried out aimed at identifying information systems that make use of information technologies, conditioned to the tourist planning of a territory. Findings: the phases of commercialization, execution and post-sale of the tourism, have technological tools designed for this purpose, about 6:1 to the planning, design, and execution, evidencing disadvantage in the management of the information in early ages of the tourist development. The bibliography does not include an information system for tourism planning. There is technological development for commercialization and sale in America and Europe consistent with the contribution made by the tourist activity to the GDP in each continent, 8.6%, and 11% respectively. However, the use of technology is not proportional to the planning, since it does not facilitate the observation and monitoring of the plans or their impacts on the destinations, resulting in the rejection of the communities.