A framework of mechanisms for integrating emerging technology innovations in IT services companies

Abstract

This paper focuses on a systemic issue in IT organizations of companies in the sector of IT services. These organizations are often asked to be both the IT providers for the internal customers (i.e. employees) and the solutions and service providers for the firm’s external clients. In order to innovate their business models, these companies often rely on emerging technologies in IT (EIT). The disruption introduced by EIT affects the stability of IT services and the ability of IT organizations to sustain continuity of services required by the business. Therefore, IT organizations are reluctant to act quickly to integrate EIT. Through in-depth case studies in IT services companies, field interviews and focus group discussions, the study brings forth mechanisms that may serve as guidance to develop organizational capabilities for IT-based business model innovation projects.