Measuring user experience of seniors in battery swapping interactions

Abstract

Taiwan is an island nation with the highest density of scooter-riding populations in the world. In addition, Taiwan will have to deal with the consequences of increased longevity and falling birth rates. This study aims to understand how using a self-service battery swap station (BSS) affects experience of seniors in their interaction with the BSS and, furthermore, whether providing such service may increase their willingness to accommodate E2Ws. Here, seventeen seniors had experienced a BSS and filled out questionnaires. The results showed that approximately 82.4% of the participants like the BSS design, more than 94% of the participants satisfied with the BSS’s service, and more than 45% of the participants were willing to recommend BSS and to own an E2W. This study also future discuss the problems that identified by participants, and recommend ways of resolving them to have better BSS adoption and purchase intention.