Recent research has shown the need to include unstructured ad-hoc processes into business process management. A possible solution for this purpose is Case Management, where information related to a certain process instance is bundled into a case file. In addition to existing top-down approaches, this paper suggests a bottom-up view on Case Management that leverages emergent user-driven case handling. We theoretically derive characteristics of such a system and demonstrate the approach based on a toolset of current Social Software techniques including microblogging, activity streams and tagging. © 2011 Springer-Verlag.
CITATION STYLE
Böhringer, M. (2011). Emergent case management for ad-hoc processes: A solution based on microblogging and activity streams. In Lecture Notes in Business Information Processing (Vol. 66 LNBIP, pp. 384–395). Springer Verlag. https://doi.org/10.1007/978-3-642-20511-8_36
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