Comparative analysis of e-gov services: An ontology-based approach

Abstract

Advances in information technology have motivated governments around the world to use it to improve their services. This initiative to electronify and transform their services has been termed e-Government, e-Governance, and e-Democracy. Built upon our prior work, we extend the ontology of e-Gov to include the quality of service. Next, we map the research on e-Gov services onto the ontology and visualize the current state of the research using the ontological map of monads and the dendrogram of clusters. Finally, we compare the research on e-Gov in different geographical regions-Africa, the Americas, Asia, Australia/New Zealand, and Europe. Overall, e-Gov research is selective and scattered; it is also regionally uneven. We conclude the chapter with a discussion on the implications of unbalanced e-Gov research.