CITATION STYLE
Mohd Ishar, N. I., & Mohd Roslin, R. (2016). Customer Voice Retaliation (CVR) Test: Constructs Verification. In Pacific Rim Objective Measurement Symposium (PROMS) 2015 Conference Proceedings (pp. 289–302). Springer Singapore. https://doi.org/10.1007/978-981-10-1687-5_18
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