Peran Organizational Citizenship Behavior dalam Memoderasi Pengaruh Work Life Policies, Pemberdayaan, dan Training & Development Terhadap Kinerja

Abstract

This research aims to examine the role organizational citizenship behaviour (OCB) in moderating the influence of work life policies (WLP), empowerment and training and development (T&D) on performance. In this research, the respondents are 40 employees of Industry and Trade Office of Tasikmalaya Regency. The data collection method uses a questionnaire. The analytical method uses regression analysis and path analysis. The result of this research denoted that: Firstly, WLP, empowerment and T&D positively and significantly affected the employees’ OCB both partially and simultaneously. Secondly, WLP, empowerment and T&D positively and significantly affected the employees’ performance both partially and simultaneously. Thirdly, OCB positively affected the employees’ performance. Fourthly, WLP, empowerment and T&D indirectly affected employee’s performance through OCB.