What is Business Process Management: A two stage literature review of an emerging field

Abstract

Business Process Management (BPM) is an emerging new field in business. However there is no academically agreed upon conceptual framework. The aim of this paper is to establish a conceptual framework grounded in the recent literature. The purpose of this work is to ensure a better foundation for future research and to discussion of the implications of BPM on Enterprise Information Systems (EÍS). The starting point of this study is a focused literature review of the BPM concept. This literature review leads to the formulation of a conceptual framework for BPM which is evaluated using a quantitative lexical analysis of a broader literature sample. Finally the implication of the BPM on EIS is discussed and potential future research opportunities are outlined. © 2008 by Springer Science+Business Media New York.