Mining Personal Service Processes: Towards a Conceptualization for the Time Perspective

Abstract

The process of digital transformation opens more and more domains to data driven analysis. This also accounts for Process Mining of service processes. This work investigates the use of Process Mining in the domain of Personal Services with a special focus on the Time Perspective and the early stages of the mining process. Based on a literature analysis as well as expert and focus group interviews with practitioners in family care, it is shown that a shift in used approaches and concepts of Process Mining is required in order to meet the requirements of the domain. Furthermore, a conceptualization for describing the Time Perspective in Process Mining is suggested.