Experiences of e-government development implementation in developing countries: Challenges and solutions

Abstract

This book chapter analyses past experiences in the implementation of e-government in developing countries to learn lessons for improving its implementation in the future, which could help to achieve more transparent, participative and democratic societies. To achieve this aim, a systematic review on e-government research has been performed to examine the main limiting factors in e-government implementations. In this sense, we think that a systemic thinking approach is needed to be applied in developing countries to undertake successful e-government implementation. This means acting in three different scopes at the same time: (a) organizational structure and processes; (b) investment in IT infrastructure; and (c) investment in education to make citizens ready to use IT. These findings would help politicians and public managers in developing countries to make efficient decisions when implementing e-government initiatives.