Digital Transformation in the Public Sector: Investigating Success Factors in IRIDA System

Abstract

Recent advances in digital technologies have influenced the public sector but limited papers have been applied to assess the effectiveness of Information Systems (IS) in the public sector. Many e-government projects have been devalued because they were designed incorrectly, and effectively transfer existing bureaucracy to the digital world. Therefore, recognizing the efficacy of e-government systems, as well as the factors affecting the performance of employees in the public sector, clarifies an emergent field of inquiry to bridge the gaps in literature and tackle future study. The purpose of this article is to explore the factors affecting the IRIDA’s success in e-government. Data was collected by 498 users in the Greek public sector. The findings show that the perceived ease of use and the perceived usefulness seem to be the factors with the most significant loadings. This paper is useful for professionals who design these systems to improve their effectiveness and to carefully consider these variables in the design and usage of IS in the public sector.