Sustainability performance measurement - The case of Ethiopian airlines

Abstract

This paper presents the findings of an investigation of sustainable performance measurement practices at Ethiopian Airlines. Evidence was gathered through structured interviews conducted with key informants of the airline and document reviews. Reports were assessed with respect to sustainable performance measurement system. The paper demonstrates that, despite the availability of economic performance indicators, there are no measurements concerning the social and environmental performance. However there is some operational practice related to social and environmental responsibility of the airline. The research contributes values to two areas: First, it shares some experience in measuring sustainable performance of the airline or their practical involvement in social and environmental responsibility. Second, it tries to help decision makers - based on the example of Ethiopian Airline -to better understand the level of maturity of their sustainable performance measurement and, thus, to improve decision making through a "sustainability lens". © 2011 Springer-Verlag.