Demand fulfilment and ATP

Abstract

The planning process that determines how the actual customer demand is fulfilled is called demand fulfillment. The demand fulfillment process calculates the first promise date for customer orders and - thus - strongly influences the order lead-time and the on time delivery.1 In today's competitive markets it is important to generate fast and reliable order promises in order to retain customers and increase market share. This holds particularly true in an e-business environment: Orders are entered on-line in the e-business front end, and the customer expects to receive a reliable due date within a short time period. © 2008 Springer-Verlag Berlin Heidelberg.