Quality management in dental health care: Present and future development

Abstract

The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates for quality management (QMC), and they were main initiators of quality improvement. In addition to the model for quality management of products/services, other models are also in use. The aim of this study was to present methods and techniques for quality improvement of health services, with special emphasis on dental health care services (DHS), and possibility for enhancement.Standardi serije ISO 9000, doneti 1987. godine, bili su pokretac razvoja i primene principa upravljanja kvalitetom u razlicitim oblastima, pa i u zdravstvenoj zastiti. Danas u svetu postoji vise od milion sertifikata za upravljanje kvalitetom, tako da se moze reci da su oni bili osnovni pokretac unapredjenja kvaliteta. Pored modela za upravljanje kvalitetom proizvoda i usluga, danas se u ovoj oblasti koriste razliciti modeli. Cilj ovog rada je bio da se predstave metode i tehnike unapredjenja kvaliteta zdravstvenih usluga, s posebnim osvrtom na usluge stomatoloske zdravstvene zastite i aspekt unapredjenja kvaliteta u njoj.