Effect of Therapeutic Communication Educational Program for Nurses on Their Nursing Care Quality

Abstract

Background: When providing high-quality care to patients in a health-care context,therapeutic communication is the most important factor to consider. Therapeutic communicationbased on information exchange will make patients feel more at ease and secure in their therapy.Aim: to Assess the effect of therapeutic communication educational program for nurses on theirnursing care quality. Design: This study was conducted using a quasi-experimental methodology,including pre-, post-, and follow-up program evaluations. Setting: The current study was carried outat Benha University Hospital's General Medical Units. Subjects: The study included a convenientsample of 50 nurses who worked in the previously specified settings. Tools of data collection: Fourtools were be used to collect data as follows, (I) personal data form, (II) therapeutic CommunicationKnowledge test, (III) therapeutic Communication and (IV) quality of nursing care observationalchecklists. Results: A highly statistically significant positive correlation was discovered amongnurses' therapeutic communication knowledge, skills, and quality of nursing care skills score.Conclusion: Implementing a therapeutic communication educational program enhanced nurses'therapeutic communication knowledge, skills and boosting the quality of nursing care.Recommendations: Establish an educational program about documentation, infection control, andpatient rights. In addition, the patient's satisfaction with the nursing care process should be assessedon a regular basis.