An Informational Model of Open Innovation

Abstract

The chapter proposes an outline of an informational model of open innovation. This model can be a foundation for establishing an innovation facility by a production or service provider entity. The pillars of the model are: (i) access to and extensive use of up-to-date information, knowledge, and best practices; (ii) the use of efficient and user friendly knowledge management systems based on advanced semantic tools; (iii) extensive use of ICT business intelligence tools, including web 2.0 facilities and web services, and social networks; (iv) a customer experience management system and customers’ participation in identifying new products and/or value-added services (prosumerism); (v) close collaboration with academia and relevant non-governmental organizations; (vi) access to a collaborative work platform any-time and from anywhere, implemented as a cloud computing facility. It seems that the proposals included in this chapter can contribute to the research within new areas and trends in management, in particular with respect to modeling innovation processes and their evaluation.