Quality assurance and control of clinical engineering activities

Abstract

The improvement of clinical engineering activities has become an issue of increasing concern within the health care services over recent years. This manuscript describes the tools and programs used by the Quality Assurance and Quality Control (QA&QC) department to monitor, control and evaluate activities carried out by the Directorate of Biomedical Engineering (DBE) at Jordanian Ministry of health (MOH) (30 hospital, 712 medical centers). The implemented QA&QC programs and procedures include measurement and monitoring of several performance indicators for services provided by DBE. The local designed Computerized Clinical Engineering Management System (CCEMS) is used to implement QA&QC procedures to monitor, analysis and evaluate different CE activates within DBE. The results of the implemented QA&QC tools and programs prove significant improvement of DBE activities for last three years. © 2008 Springer-Verlag.