Trust building in collaborative networked organizations supported by communities of practice

Abstract

In view of the competitive scenario in which organizations are currently inserted, it is necessary for them to adopt a philosophy of continuous learning, aiming at improving their products and processes, besides encouraging an environment that allows knowledge exchange and innovation. On the one hand CNOs aim at increasing competitiveness through the flow of knowledge aggregated to products and processes in a formal environment. On the other hand, CoPs rise up as a mechanism that permeates new structures of communication, encouraging institutional learning and knowledge sharing, combining common values to their members in informal environments. The aim of this article is to propose the use of CoPs within CNOs to promote trust among members, aiding and encouraging the practices of knowledge sharing. © 2007 Springer Science+Business Media, LLC.