The role of digital tools and platforms for training programmes developed by the organisations of the banking sector

Abstract

E-learning technologies represent important instruments for teaching. New technologies play a big role in the financial education of citizens and employees’ training activities. In recent years in the banking sector digital tools for education programmes are available in growing numbers and play a significant role. In fact, after the financial crisis, many banks have offered not only online training to their employees but also to their clients, both real and potential. The objective of this approach is to help banks’ customers to understand some fundamental financial concepts and the risks of some financial operations. Given this framework, the aim of this paper is to provide an exploratory research of the online training courses and initiatives developed by the banking sector institutions and addressed to both their employees and their real and potential clients. The paper provides a preliminary analysis of the programmes based on the experience of an Italian bank.