The Influence of Organizational Culture and Compensation toward Organizational Citizenship Behavior and Its Implications on Turnover Intention of the Internal Employees of Matahari Department Store

Abstract

Turnover Intention’ is a form of employee behavior that negatively impacts work quality prioer to resignation. The objective of this study is to identify the influence of organizational culture and compensation toward ‘Organizational Citizenship Behavior’ evaluate its impact on the turnover intention of internal employees of Matahari Department Store. In this research, the samples were taken by using proportional random sampling and consist of 250 respondents from the total of 714 internal employees. The researcher used a structural equation model to test and analyse the data, and model development. The data were analyzed by using the statistical software tool (LISREL 8.8). The results of this research were: 1. organizational culture has a direct positive influence on organizational citizenship behavior; 2. organizational culture has a direct negative influence on turnover intention; 3. compensation has a direct positive influence on organizational citizenship behavior; 4. compensation has a direct negative influence on turnover intention; 5. organizational citizenship behavior has a direct negative influence on turnover intention; 6. organizational culture has an indirect negative influence on turnover intention through organizational citizenship behavior; and 7. compensation has an indirect negative influence on turnover intention through organizational citizenship behavior. Keywords: Organizational Culture, Compensation, Organizational Citizenship Behavior, Turnover Intention.