The Relation between Emotional Intelligence Training and Job Satisfaction—Case Study —In the United Arab Emirates

Abstract

Introduction: Emotional intelligence and job satisfaction are of particular importance in the workplace environment, The aim of this research is to investigate, the impact of emotional intelligence training on job satisfaction in an education firm located in the United Arab Emirates (UAE). The results can help organizations realize human capabilities and the way to improve them by providing more attention to the human aspect. Purpose: The purpose of the research is to investigate the relationship between Emotional Intelligence Training and job satisfaction. Design/Methodology/Approach: Mixed methods case study was done on fifty employees from one single company, who were selected based on their low Job satisfaction rate according to the yearly satisfaction questionnaire done by their company. All fifty employees attended Emotional Intelligence training for five days with a total of forty training hours. After three months of completing the training, the employees undergo a satisfaction survey to assess the impact of the training. Analyses were done using SPSS to examine the correlation and the impact of Emotional Intelligence (EI) Training and Job Satisfaction (JS). Finding: Emotional Intelligence Training Positively Impacts the Job Satisfaction (JS). Practical Implications: Emotional Intelligence training will be beneficial to be utilized by the company and human resource management team to foster employees’ EI which will increase job satisfaction.