Avaliação de Ferramentas BPM: Uma Análise Comparativa de Soluções Comerciais

Abstract

The diversity of BPM tools makes it increasingly difficult for an organization to make a proper selection of a tool. This article proposes a structure to guide the evaluation of BPM tools, which has as main target the BPM lifecycle and includes a set of technological criteria. This evaluation framework was used to classify a commercial edition of four BPM tools according to their technical documentation. The result of this article presents a comparative analysis based on the AHP method, which highlights the main differences between BPM tools throughout the BPM lifecycle. The aim is to encourage the adoption of business process management by organizations and help them in the choice of the BPM tool to use.