Methodology for universal design of ITs; epistemologies among Norwegian experts

Abstract

Achieving inclusive eSocieties has prompted a focus on universally designed IT-solutions. One strategy to ensure high quality universal design is identifying methodological best-practices. Literature voice different paradigms and points to diverging user-centeredness. This paper explores strategies and epistemological views employed by Norwegian experts through survey research. Results confirm a user-centered methodological approach is common. Both mechanical worldviews and a no-contact strategy as well as high-contact and involved strategies are identified. The paper discusses methodological traditions in the sample as well as successfulness of survey items.