A design of a reminiscence system for tacit knowledge recall and transfer

Abstract

Knowledge transfer is a crucial part of a family firm’s succession plan. Knowledge transfer in family firms involves transferring knowledge from a business owner to the younger generation. The process of transferring knowledge in family firms is very challenging because it involves the main source of knowledge who is business owners. The majority of the business owner who are also the founder of the family firm are elderly, whom facing difficulties in recalling their knowledge. This application was developed with the aim to assist business owners in recalling their knowledge using the cue recall technique. Apart from that, it also helps family firms to store the knowledge that has been recalled in a structured way for easy retrieval and use by the younger generation. The mobile application developed should help the business owner in recalling and store their knowledge and promote working flexibility and enhance productivity of the family firms. Successful implementation of the application would help family firms in transferring their knowledge and ensuring the firms’ sustainability and competitive advantage in the future.