Using patient case video vignettes to improve students’ understanding of cross-cultural communication

24Citations
Citations of this article
81Readers
Mendeley users who have this article in their library.

Your institution provides access to this article.

Abstract

Objective. To develop, implement, and assess whether simulated patient case videos improve students’ understanding of and attitudes toward cross-cultural communication in health care. Design. Third-year pharmacy students (N5159) in a health care communications course participated in a one-hour lecture and two-hour workshop on the topic of cross-cultural communication. Three simulated pharmacist-patient case vignettes highlighting cross-cultural communication barriers, the role of active listening, appropriate use of medical interpreters, and useful models to overcome communication barriers were viewed and discussed in groups of 20 students during the workshop. Assessment. A pre-lecture and post-workshop assessed the effect on students’ understanding of and attitudes toward cross-cultural communication. Understanding of cross-cultural communication concepts increased significantly, as did comfort level with providing cross-cultural care. Conclusion. Use of simulated patient case videos in conjunction with an interactive workshop improved pharmacy students’ understanding of and comfort level with cross-cultural communication skills and can be useful tools for cultural competency training in the curriculum.

Cite

CITATION STYLE

APA

Arif, S., Cryder, B., Mazan, J., Quiñones-Boex, A., & Cyganska, A. (2017). Using patient case video vignettes to improve students’ understanding of cross-cultural communication. American Journal of Pharmaceutical Education, 81(3). https://doi.org/10.5688/ajpe81356

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free