Business process management with social software systems - A new paradigm for work organisation

Abstract

Business process management systems are systems aimed to support the management of business processes in organizations. In recent years social software has emerged as an alternative approach for production and work management. In this paper, we contrast the two, identify and analyse similarities and differences, and propose a set of guidelines suggesting how they can be used in complementary ways to support work in organizations. © 2009 Springer Berlin Heidelberg.