A case study on maintenance and rsa public service delivery

Abstract

Public sector service delivery is vital in ensuring that priorities determined by government are met. Maintenance is a vital function in the management of public sector physical assets. The goal is not only to ensure that such assets operate as intended but also, that they remain in good condition and provide the capacity for effective and efficient service delivery. In order to address a historical backlog in the maintenance of public sector assets, the South African National Department of Public Works has implemented a Repair and Maintenance Programme (RAMP). This paper identifies five key implementation factors of RAMP and their influence on efficient and effective service delivery, as viewed from a survey of the respective custodians of the public sector assets. The paper examines the performance of public sector service delivery and provides a comparison pre- and post-implementation of RAMP. The findings of the research is important to government policy makers with regard to the effectiveness of RAMP.