The Significant Relationship Between E-Governance System and Government Operation Excellence

Abstract

Each government is looking for to provide the best services to establish efficiency and quality of performance. This goal could be accomplished by improving the service performance of entire sectors in society. The government of Syria has realized the importance of moving in the direction of information technology. Therefore, E-governance initiatives were launched in Syria as a part of overall country information technology in 20 s century. Each government sector has since upgraded the performance by having its websites and e-services application. However, there are gaps and loose connections exist among the sectors, which has accordingly tarnished the image of Syrian E-governance. This has led to significant questions about the requirement of modification and enhancement of such service. Hence, the purpose of this research is to investigate and explore the factors that drive the E-governance implementation and affect government performance as well as the government-citizen relationship in Syria.