Development of a methodology for evaluating the quality in use of web 2.0 applications

Abstract

Quality in use is comprised of two seemingly different though interlocking concepts: usability and user experience. Consequently, complementary evaluation of pragmatic and hedonic attributes could significantly affect the acceptance of software applications. However, in the context of Web 2.0 applications this topic has still not attracted enough attention from the HCI community. Therefore we present a research aimed at developing a methodology that would facilitate the analysis and comparison of evaluated Web 2.0 applications. © 2011 IFIP International Federation for Information Processing.