A maturity model for ISO/IEC 20000-1 based on the tipa for itil process capability assessment model

Abstract

The growing adoption of ISO/IEC 20000-1 raises the need for the IT service management community that has been applying the IT Infrastructure Library best practices for many years to position their organizations against the requirements of this standard. We have designed an ITIL-based maturity model that guides organizations on their way to an ISO/IEC 20000-1 certification while enabling them to understand their readiness to ISO/IEC 20000 certification. The model has been designed applying an extended transformation process for maturity and process assessment models design and engineering. It is compliant with the ISO/IEC 33000 series that defines the requirements for maturity model and is based on the TIPA for ITIL process model. The paper presents a detailed view on the maturity model and discusses its adequacy for evaluating the ISO/IEC 20000 certification readiness.